“Some of this may be increased latency as DNS reroutes around the [physical] move, but also you’re going to want to update port forwarding (or might need to set it up if you haven’t previously and are having issues connecting) since there’s an expanded swath of ports the game client’s using (previously 9000-9010 to 9000-9058 post move) and some router/modem models might need to have them configured,” says CS rep Mirthgar. “Beyond that make sure you are also putting in Tech Support requests too so we can gather some info from you and try some troubleshooting while looking into this.”
Community Manager Cordovan has welcomed traceroutes as well.
And it’s not over yet. Turbine’s said its website is due to move this week:
“We are in the process of preparing to move DDO.com to our new data center. What this means for you is that sometime around 9:00 AM Eastern (-5 GMT) on Tuesday, March 15th we will temporarily close the forums to posting, so that we can copy the data over to the new data center, do some checks on it, and then reopen the forums to posting. It’s possible the web site may be unavailable for a while as this work is being done.
When the web site is reopened, you should simply see the ability to post in the forums, and that’s that. However, some Internet Service Providers may take some time for the new DNS information to propagate, so if you run into an issue, you can clear your browser cache, or, if you are technically savvy enough to want to do it, open up a command prompt on your computer and type ipconfig /dnsflush.”
