Did you think Bethsoft’s Fallout 76 woes couldn’t get anymore woeful? You lack imagination.
According to multiple Reddit and forum posts collected by Kotaku, those folks dutifully sending tickets to Bethsoft’s support desk in order to claim the canvas bags from their collectors editions – a whole ‘nother fiasco – found that a bug in the support system was granting them absurd powers in that system, effectively amounting to a data breach.
One gamer tweeted she was “receiving every single one of [gamers’] support tickets on [her] Bethesda account,” including real names and credit card numbers.
Bethsoft says it’s resolved the issue – no really, that’s all the post says – but the company hasn’t made any formal admissions of the data breach yet.
As Kotaku’s Luke Plunkett put it, “I can’t believe this game (and now its support) is such a mess that I’ve had to write three stories about a plastic bag.”
But I’m an MMO writer, and this is 2018. My first RPG was the game-within-a-bug called Daggerfall, and Elder Scrolls Online literally deleted my hard drive when I installed it from the disks. I can definitely believe this, bag and all.
@BethesdaSupport I am receiving other people's support tickets on my @bethesda account. I have numerous people receipts for power armor set that includes their email & home address and the type of card used. This is not good, right? #Fallout76 pic.twitter.com/KUpGCNfIF0
— Jessie Tracy (@JesscaTracy9) December 5, 2018
— Bethesda Support (@BethesdaSupport) December 6, 2018