Chargebacks were a big deal in 2016: Black Desert, ArcheAge, and No Man Sky were all embroiled in community drama thanks to perceived chargeback abuse. PayPal even ended its chargeback protection for crowdfunding donations, making it harder for gamers who hand over cash to abuse the credit card system to get that money back.
But some games are offering you your money back and you’re still not taking it.
Hero’s Song, for example, recently went under, but John Smedley pledged to refund any Steam and Indiegogo purchasers who asked for their money returned. Yet there are folks in our comments who said they wouldn’t take him up on that — they feel they got their money’s worth or don’t feel it’s right to take back what was intended as a gift, risks fully understood. That reminded me of when Glitch sunsetted after a couple years in operation and Stewart Butterfield offered everyone all of their money back from years of play and a lot of players said no way.
How about you? Do you claim refunds on games when available? How often do you do it?