ArenaNet promises to fix the Guild Wars 2 GeForceNow account lockout issue

    
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If you swapped to playing Guild Wars 2 through GeForceNow thanks to the deprecation of the game’s old Mac client – or if you just wanted to play through GeForceNow for any reason at all – you might want to pay a bit more attention to the status of your game account. That’s because multiple GW2 players, including a prominent community member, have been reporting that they’re being locked out of their ArenaNet accounts following a few logins through the cloud streaming platform.

As of this morning, the prevailing theory was that GeForceNow is effectively acting as a VPN and swapping people’s IPs (and even countries of login) repeatedly, which is triggering ArenaNet’s security alarm, thereby locking the account until security is contacted to intervene. The good news is that pretty much everyone who’s reported the problem has said a CS ticket is getting the problem resolved, at least temporarily, although some players say it’s taken a day or two each time.

We reached out to ArenaNet early this morning, and it’s now given us the same statement it just posted to its forums. In short, it’s working on a fix.

“We have discovered that some players who use the GeForce Now service had their accounts suspended unintentionally. We are in the process of reversing these account suspensions and we’re investigating the cause to prevent this issue from occurring again. If you are still experiencing issues with logging into your account, please reach out to our Customer Support team[.]”

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Greaterdivinity

Here’s the question though: Will you be able to play with a consistent framerate on Geforce Now? Because if so that’s a huge selling point, I still can’t believe how poorly the game runs and that it’s still using bloody DX9.

Gonna keep grumbling about the fact that modern games are still using a graphics API that a this point is rapidly approaching TWO DECADES OF AGE. Seriously, DX9 came out in 2002.

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Vanquesse V

nothing short of a complete engine rework will make GW2 run well in crowded areas. The unoffical framwork mod does help a bit, but fnas can only do so much to the game in that way.

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Greaterdivinity

I mean, I don’t understand all the technical stuff well at all, but not really? From the results I’ve seen from the DX12 mod wrapper, which is itself buggy and not the “right” way to do it, shows considerable gains across the board, in no small part because IIRC it allows the game to use more than one CPU thread.

I have no clue how difficult an actual transition would be, but we’ve repeatedly seen games roll out DX10/11/12 updates, including some that I think have even dropped support for the old DX9 versions, usually to pretty good success. It just pains me that the game could be running (and consequently looking) SO much better than it currently does, especially on higher end machines.

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Vanquesse V

The only ones knowing the difficulty are Anet, as it varies a lot from game to game.
The Dx12 wrapper helps, but the game still runs significantly worse when under pressure than I’d expect a from a “modern game”.

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Krzysztof Czajka

Why would you? GeforceNow is not Stadia so games aren’t ported. It’s a service for a PC running in the cloud. I tried it to play GW2 before I bought a gaming laptop and I could play GW2 on medium settings in cities and lowest in WvW (but sometimes that was diffcult too). Depends what rig you’ll get but you won’t find anything better than GTX 1650 and an equivalent of AMD 5 4000 series. It will run medium/high. People don’t use it for high/ultra settings (you’ll never get that), they use it just to play the game.

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Greaterdivinity

My comment was sorta in jest, mostly poking at how the game is still DX9 so you basically need a ludicrously overclocked CPU so it can run on a single thread.

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Krzysztof Czajka

Yep, the game runs like sh*t. And it’s simply ridiculous that ANet was trying to make a mobile game instead of spending resources on the performance. Maybe GW2 doesn’t bring much money just because there’s no passion from the studio itself and everything is just a reskined content. Imagine investing money in optimization and upgrading your game to modern times instead of spending them on countless of failed projects. At this point, ANet is worse than CCP. At least it doesn’t look like the EVE Online is suffering that much due to CCP’s failed ideas.
As a die hard fan of gw1 and a fan of gw2 it really pains me to watch this. I don’t even know whose to blame because nobody knows who’s in charge of making this game.

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Bruno Brito

This is anedoctal ( and can be non-sensical ) so take it with a grain of salt, but i remember a forum comment where the person complained about the fact that the game’s surface is built upon the ocean, which means under the ground, your pc is rendering water all the time.

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SmiteDoctor

I don’t want to knock the game too much, lately that’s all I’ve been doing. So for a change I’ll play Devils Advocate. I find it amazing that what was essentially an Indie Company with a big name publisher was able to uplift an old engine designed for smaller player populated maps in a lobby based game (like DDO), and created a great looking sequel that aged well artistically that some how manages to handle Map Events with dozens of players.

Unfortunately this engine was a ticking time bomb, reminds me of people that can’t afford to upgrade their PCs that over clock everything to the max hoping that their office doesn’t explode.

I’m not sure what could fix this, better servers perhaps because that might be cheaper and a better investment in the long run than rebuilding the engine on a game that will eventually be replaced. But then if they could build a new engine for their nextgen game then perhaps they could duct tape GW2 to the new engine?