Elder Scrolls Online’s big Orsinium DLC giveaway this past week hasn’t gone off as smoothly as ZeniMax Online Studios hoped. The original plan was to grant all players the DLC on their second day of logging in during the promo, as a login reward. On day two, players ran into problems as players couldn’t collect their daily rewards at all, including the DLC, spawning a 36-page troubleshooting thread.
The good news is that it’s fixed now, as ZOS explains in its follow-up blog post. “ESO hotfixes are designed to be deployed without requiring a game realm restart, but in this case, the hotfix did not correctly update to existing game instances,” the team says. “It did apply correctly to newly created instances, which is why some players succeeded in claiming the reward while others did not. We will be reviewing the hotfix process and method for delivering any similar future rewards via hotfix.”
The studio also says that because of the bug, some players were ultimately locked out of day 30 and 31 rewards because of the timeline. It’s rectifying that too.
“[W]e are aware that players who attempted to claim Daily Login Rewards during the beginning of the month are locked out of the Day 30 and 31 rewards, despite successfully claiming the Orisinium DLC. To make this right, players who logged in to ESO on February 29, March 1, or March 2 will be given the day 30 and day 31 rewards, 3000 Tel Var Stones and 5000 Gold. PC players will be granted these currencies during the Update 41 maintenance on March 11. Console players will be granted these currencies during the realm reboots on March 20.”
And now we can all go back to jokes about epic bear mounts.
