“This is an update to the situation where soulbound items have been incorrectly soulbound to the wrong characters. After further investigation we’ve determined that there is damage to almost all character records that were played this morning, not just to those who transferred soulbound items to or from a bank. To repair the damage, we will have to roll back the state of the game and characters to prior to this morning’s release.
“No one wants to lose a play session’s progress. We apologize for this. I’m sure you’ll also have questions about exactly what a rollback means to you. The general answer is that everything about the game state, including things like trading post transactions, will be restored to how it was prior to this morning’s release. The only unusual case will be that if you purchased the game or purchased gems this morning, you’ll still get your purchase.
The process of rolling back and then validating everything to bring the game back up will take hours. We’ll keep you updated. There will be a period of time when these forums will be unavailable, but we’ll post updates through other channels.”
