Bless Online struggles with downtime on its first day, offers refunds and plans for the future

If you thought that everything was going to go great for Bless Online’s headstart yesterday, what with the lack of preloading and everyone trying to buy it on Steam at the same time yesterday, then I have to wonder where you’ve been for the last two decades of disastrous MMORPG launches because that is just not how this works.

For those on the outside watching patiently, Neowiz’s official Twitter account and Steam feed were littered with crash, maintenance, and downtime notices throughout the day as the developer worked to stabilize the game. The addition of new servers – and the blockade on some servers for rolling new toons – as the crush of players swarmed in might also have been a clue that a hella lotta people were trying to play. (It could be worse, though – you could be in Russia afflicted by the Telegram mess.)

Neowiz Executive Producer Sungjin Ko penned a producer letter yesterday welcoming everyone to the fun and discussing what participants can expect.

“During Early Access, there will be both English (text and voice overs) and German (text only) localization, but while the English is almost done, we will be continuing to add to and improve the German throughout EA. We aim to provide content update patches at least once a month (or even more frequently) during Early Access in addition to regular localization updates. We will be eagerly awaiting the community opinion on all aspects. However, as we want to make sure the start of Early Access goes as smoothly as possible, we plan to first monitor the stability of the situation and then adjust and extend the content update schedule accordingly.”

As far as content, he teases new classes, dungeons, battlefields, world events, field bosses, raids, better guild systems, hunting spots, quests, and character advancement. He also reiterates Neowiz’s commitment to “provide content updates every month, with a large-scale update every 3 months.”

One extra thing to note: We’d originally had reports that only the cheapest package was refundable through Steam. That appears to no longer be the case; multiple MOP readers have now confirmed they were able to receive full refunds on even the top-end preorder bundle.

Source: Steam
Update: Still having issues today, apparently.

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๐™ณ๐š˜๐š๐šœ ๐š๐š˜๐š—'๐š ๐š”๐š—๐š˜๐š  ๐š’๐š'๐šœ ๐š—๐š˜๐š ๐š‹๐šŠ๐šŒ๐š˜๐š—.ยฎ
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๐™ณ๐š˜๐š๐šœ ๐š๐š˜๐š—'๐š ๐š”๐š—๐š˜๐š  ๐š’๐š'๐šœ ๐š—๐š˜๐š ๐š‹๐šŠ๐šŒ๐š˜๐š—.ยฎ

I know it’s been used over and over but who here had a grandmother had a crocheted pillow that said “Bless this Mess”?

cambruin
Reader
cambruin

Does it even look anything like the trailer?

Reader
Adam Russell

I heard alot of hype from people that were gaga over this game so I tried to find out some real info and could not find much at all. I never saw a game with so little info available, so I waited. Glad I did.

Reader
Dogehn Olszta

There was plenty of information available on the state of the game; including demo video from one week prior to EA. I haven’t found any misrepresentations made by Neowiz and they’ve been pretty accommodating for those complaining. As long as the studio keeps communicating with emissaries (the very few that care to be constructive) then I’ll have some faith. I knew what I was buying into before putting down any money. I have no sympathy for those that didn’t bother to learn about the game before tossing money at it.

With Steam/Neowiz offering full refunds there’s really no reason for so many people to be throwing fits over it. They got to try the game and can refund with dozens of hours played.

I’m enjoying the game for the flawed mess that it is. It reminds me of FFXI in the general feel with a bad attempt at a modernized UI. There are many clunky UI elements and and Quality of Life issues that are not commonly seen in most newer MMOs. It isn’t feature complete and anyone expecting that didn’t read the game page.

Reader
Adam Russell

Lesson is – if you sell early access you better be ready or else – people will just get refunds.

Loyheta
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Kickstarter Donor
Loyheta

Yeah this is a lot worse than my lowest expectations. I’m sending a request through steam… hopefully this is where you get your money back. Or do you go through neowiz?

Reader
Reht

Got mine through Steam refund process.

Reader
J

If you bought it on Steam. Then get the refund there.

Reader
Carebear

I refunded because of the very bad optimization not because of a bad headstart… i had lot of stuttering and very low frames..

I tried so many fixes from the internet, i have edited around 5 ini files of the game in my effort to make it playable.

While i dont think i must do all these for a new game to be playable… though i did it… i tried..

I have had many bad headstarts in my mmo history, but at least the game was running good and the problems was some bugged quests, lots of que times (ffxiv…).

But i never logged to a game so badly optimized… even swtor was more playable than bless..

Reader
race sweet

How is this not mentioning the game launched without the action combat? That was their big update to make the game not the same tab target failure it was in the other regions.

Reader
Bob Dobalina

A Korean MMO sucks? I’m shocked!

Reader
Martinez

This game is a Mess after installing it I waited for hours to get in as everytime I tried to Log into the game it would get stuck on the Title screen, looked up the Steam forums and Stickied at the front “tons of people stuck on the same title screen. By 9pm Est It actually loaded I made a character and played thru the starter area, noticed how awful the frames were, looked at chat and saw people claiming to have 1080 saying 20 fps was the norm for them, did some very basic kill X number of random mobs ( less than 1 to 5) looked around at the dated graphics, some terribad cut scenes and slow loading times between cut scenes and Airship travel ( welcome to Playstation 1 looking transitions) got bored super fast ( about an hour got to lv 9) Logged off went to bed couldn’t log in all day today at all wasted my 2 days of headstart…decided I’m done with this refunded my 39.99 will maybe try again in a month..get the 29.99 pack save 10 bucks.
TLDR: This Game is a ClusterF right now, stay away for now Do Not BUY this.

Reader
draugris

What tilted me the most was by the time i refunded the thread with the title screen problems was sixty pages long. Neowiz has not said anything, they have not even acknowledged the problem. Super unprofessional imo.