If you’ve been following the discussions around Star Citizen, you might have seen the topic of the sandbox’s refund policy come up, perhaps even with claims that the policy is being changed on the sly. Our research suggests that there hasn’t been a full change to getting a refund, but there most definitely are some mixed messages floating around.
A couple of very recent Reddit posts are calling attention to a disclaimer that pops up before customers purchase a pledge package; it reads in part that the game has a 14-day refund policy in place. However, this disclaimer was first discovered last May, so it’s not technically new.
When the pop-up was first shared isn’t necessarily the point: What’s making the whole matter muddy is the fact that the game’s terms of service and refund FAQ both still reference a 30-day refund policy; the latter reads that players are “entitled to a ‘no questions asked’ refund for Pledge Items during a thirty day period,” while the former reads that CIG is “able refund pledges up to 30 days after the order was made.”
Followers of the project are also calling out how that same pop-up states that “a pledge is not a purchase” while having a “buy now” button on display as well as the fact that SC’s current landing site doesn’t make any reference to the game’s in-development or alpha state.
As the list below shows, this isn’t the first time that CIG has made getting refunds convoluted, nor is it the only time the studio has gotten dodgy with its digital goods. As ever, we strongly advise caution when it comes to buying in to this one if you really must throw money at the alpha MMO.
