Tamriel Infinium: Three things MMORPGs could learn from Elder Scrolls Online

Looking at the title, you might think that I believe Elder Scrolls Online is the perfect MMO, and in that case, you’d be incorrect. Elder Scrolls Online might have won the Massively OP MMORPG-of-the-Year award, but if you read my post in that article, you will notice that ESO won my vote for that award from me because it didn’t have any major blunders – not because it did everything the best way possible.

That being said, there are a lot of things that other MMOs can do to rise to the level of competency where ESO currently sits. I would like to spend a few moments here at the beginning of a new year to talk about the things that ESO consistently gets right and that other MMOs can learn from.

Be consistent with content

When Elder Scrolls Online launched, the developers made a promise to launch a major update once every three months, and they have kept that up. That hasn’t been more noticeable than it has these last couple of years, starting with Orsinium and through the Thieves Guild and Dark Brotherhood. This year started with Homestead (which got my vote for best housing in an MMO), Morrowind, Horns of the Reach, then Clockwork City rounded out the year. And ZeniMax has promised to do that again this year, and right now it has the next update already on the test server.

If I were to give a performance review of ESO based on productivity, it would be “meets expectations.” Under the current management, when ZeniMax says it will do something, it does. That is more than I can say of any other MMO except maybe DC Universe Online, which is somehow flying under the radar.

Fans like to have something they can count on. Star Wars: The Old Republic tried this with chapter releases after the Knights of the Fallen Empire expansion, but it turned out to be too much for the developer. However, once every three months is more than doable. It works for ESO, and with most of the content being DLC, there are options for how players want to receive the content.

Cater to your core

I think catering to your core audience goes a couple of different ways. Many movies and other entertainment media pull from nostalgia, and games should be no exception. The Elder Scrolls Online also has a nice-sized group of players who have been playing for a long time and love some of the nuanced parts of the game. These guys need to be catered to, as well.

Unfortunately, not every game has an IP that can contribute to the nostalgia factor, but many do, and those that don’t could possibly pull from pop culture to pull on player’s emotions. It is possible to overdo it, where you run into the ‘member-berry syndrome. Morrowind is a good example of how to pay homage to the past game but at the same time give us enough differences to make the experience completely unique.

I am sure that the number of players who regularly play the animal races is really low. You might see the occasional Argonian running through the Ebonhart Pact, but most players in that faction are Nord or Dunmer because they are the most human. However, the items sold in the Crown Store still include Argonian and Kajiit cosmetic items, and ESO devs continue to add to them. But if we look at Star Wars: The Old Republic, for example, Twi’leks are still running around with the same cosmetic options they have always had. Remembering the people who stick with the game by remembering the less popular classes or races or venues can go a long way toward making the whole game experience feel better.

Do not over hype

Most people who are leaders in the gaming industry are very vocal. They like to talk about their game to everyone they meet. The previous creative director of ESO did a lot of this. It’s not that ESO wouldn’t eventually live up to the promises that he made, but he was not on the same page as his audience; he was months in advance. This gave the players the impression that the things he was talking about were right around the corner when the truth was that players wouldn’t see the changes for six months or a year down the road. That’s a level of hype that will not keep people logged in day to day.

Rich Lambert, on the other hand, likes to talk about his game but is much more reserved. He makes no promises even if he knows they will happen soon. I could be completely wrong about him, but my impression is that he’s not in this for the drama or the attention. He talks to people about his game because he’s excited about it, and he actually plays it himself, even when he’s not testing it. He appears grounded in that way allows him to understand the audience expectations, and I also believe that helps him hold back information when he knows that it will be too much.

Matt Firor, the producer of ESO, is the same way and maybe even more reserved. Even the language he uses during his letters to the community reflect this attitude of wanting to make the current game the best it can be while not overstating that there is something to look forward to the future. The only thing he publicly said about the 2018 updates is that there will be three DLC and one chapter. And other than saying that the next DLC is called Dragon Bones, he talked mostly about the quality-of-life features. Is there such thing as underhyping something? I think Firor did just that.

What are your three?

Now, let’s turn this over to you. A solid half of you voted for Elder Scrolls Online as the MMO of 2017 (and 2016, for that matter). What are the features and policies of ZeniMax Online Studios that should be translated to other MMORPG studios? I know there are more than just the three that I named; I would like to read your thoughts in the comments.

Traverse the troubled land of Tamriel in the Elder Scrolls Online. Larry Everett will be your guide here in Tamriel Infinium every other week as you explore together the land created by ZeniMax and Bethesda. If you have any burning questions, send them his way via email or via Twitter.
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50 Comments on "Tamriel Infinium: Three things MMORPGs could learn from Elder Scrolls Online"

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Crowe

4. Enjoy laggy combat!

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Shaggy C

Biggest disappointment in ESO is simply not feeling like an elder scrolls game. I get in and I feel like I’m playing LOTRO not TES. Interactions and movement just feel right. It’s constraining. Can’t really explain it, but as much as I want to like ESO it isn’t even on the same level as the other games. I mean, as an MMO it’s great, but not as an Elder Scrolls game.

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Jonny Sage

1. Fully voiced Quests
2. Meaningful questing
3. Set Design

Reader
Anthony Clark

If only they hadn’t added lootboxes.

Reader
Knox Harrington

What’s even more troubling is that the game was doing very well financially. They looked at lootboxes from a position of strength and decided they wanted to make even more money. They proved that an MMO can survive and thrive without lootboxes, and then they went and added lootboxes. If this is the direction the industry is going to keep going in, I’m going to end up pursuing another hobby.

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Jokerchyld

ESO in its current form and trajectory is (for all intent and purposes) the perfect MMO… well at least for me. Yes I said it.

The game is not perfect, but nothing is perfect so I don’t understand why people say that. But in terms of what they offer in both scale and diversity is consistent, deep and most importantly fun.

I’m not a huge elder scrolls fan, but did love my first foray into Tamriel with Oblivion on Xbox 360. I was blown away by its 3D RPG world and the things I could do in it. ESO scratches that same itch. Somehow (over time) they figured out that sweet, sweet balance between Elder Scrolls RPG and MMO. When I want to “be alone” I can and thoroughly enjoy my alone time. When I want to socialize and climb the ladder I have that option to, making sure there is always something for me to do.

The closest game in the past I played that reminds me of ESO is Everquest. And I NEVER thought I was see another open world, go anywhere, slow progression, custom charactization game of that magnitude again. Not only did ESO nail it they were keen enough to add in the right amount of conveniences to make the experience even better.

I tip my hat to ZOS. You have thoroughly impressed an old (jaded) gamer to have something to look forward to again. Here is to the future with more and better surprises to come (cant wait for dragon bones!)

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Slaasher

I only started playing this game a few weeks ago. I enjoyed the read. And I think for the most part (and the little that I know about the game so far) you seem to be correct in your assessment.
I would like to add that I really appreciate Zeni’s efforts in making so many parts of the game have depth and flavour. I’m thinking particularly about the story/quest lines but the statement can be made about a number of the games features.

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Teala Te'Jir

ESO is a good game…almost great, except for one thing. The developers need to do more to make the game play more like a real TESO game – like Skyrim. Here are some prime examples. Still no manikins to display suits of armor in our homes. No way to display weapons in our homes. Those are two things that need to be addressed. Why are they not expanding on magic in this game? All we get mostly are combat magics. Three whole schools of magic are all but missing in ESO – Illusion, Alteration, and Conjuration. Do with magic what you did for Thieves and Assassins in ESO. Give us a whole DLC built around magic and schools of magic. Give us the Mages College of Winterhold. Where is a real mage light? Were is feather fall?! Where is walk on water?

Second, gives us more barding choices for our mounts. Give us more choices of skins for mounts. Hell I can sit at my computer and with two programs I can edit the skins of horses in Skyrim and have a dozen different ones in two days. How do I know this…because I did it in Skyrim and in a game like Mount and Blade. In all of two days! And I am not even an expert at it. I took the yukky looking mages robes in Skyrim and altered them even. Again I did it in an afternoon with just two programs! So if I can do that in a couple of days…surely the people that do this for a living can knock out more options to give us players.

I would love to see combat revisited and give us new ways to execute more abilities than just half a dozen. Do like Blade and Soul did and allow us to chain attacks to activate a combo, which in turn activates a special attack. OMG that would add so much to this games decent combat and make it even better.

And how come I cannot display all the weapons I am carrying like we can in previous TESO games. If I have a bow and two axes – show them.

And why and the hell as a Sorc can I not hold a sword in one hand and a staff in the other and perform attacks like you can in a normal TESO game? Or even cast a fireball while wielding a sword in combat? Hello ZoS, that is what made TESO games so awesome! It was that we could create our own class and be creative.

And for the love of gaming – stop having us dismount our rides because our horse suddenly gets into ankle deep water! That is so annoying!

Those are just a few things(there are more) that ZoS and Bethesda need to do – they really need to add as many things to ESO that make TESO games what they are. If they do that – more people will flock to their game.

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Dez Tal

I agree with the need for armor and weapons to be displayed in housing. That’s one noticeable thing missing from my house.

They also need to add in jewelry crafting. It seems like they forgot about it.

I bet there are more new classes in the works that they are saving for another paid Expansion like they did with Morrowind

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Jokerchyld

Missing those things don’t make it a non-great game. And I think all of your requests are reasonable and fairly confident they will make it in at some point. The fun of ESO is they don’t rush all the features in at once. At launch, I wish they had one tamriel.. but they didnt and I had to wait. I think the same for these features.

I look forward to magic crafting but don’t know how that would /could affect the balance of the game. I just know it would be fun :)

cambruin
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cambruin

1. Listening to your fanbase.
Housing? Got it! VR revamp? Got it! Not good enough? We’re on it! /nailed it even. We hate RNG!! We want stat X on item Y without having to grind dungeon Z eleventythree times! Here you go! And cosmetics are up next.

2. Enthousiasm!
They show some actual enthousiasm when presenting their game. Have you ever seen Turbine present a content update? Coming from LotRO where devs hardly even bother to be the least be ‘likeable’, seeing ZOS in their vids was a very welcome change.

3. Be bold!
When they made VR account-wide, this would reduce the level grind to the point where it becomes nearly non-existant. The transmutation system allows you to put any researched trait on any item. Once again a massive reduction in grind, in this particular case the gear grind.
Grind is the bread and butter of MMOs. If you remove that, you better have something else to keep your playerbase hooked and ESO has plenty of it.

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nomadmorlock9

You are correct sir. I remember someone saying that Veteran Ranks were here to stay. Glad they were wrong.

That Guy
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That Guy

played this back in 2014 when it was brand new, quit after a mnth. Just picked it up again last week & all I can say is WOW. The amount of content added in the last few years is staggering! Very glad I came back to this game. The one thing that sucks is the housing limitations. I bought a massive house but you can only have a few items in it. You get 600 slots for items but a table and chairs will take up 100 slots. So they charge you $100 REAL MONEY for a huge house that will sit empty due to very poor decoration decisions made on the dev end. However, if you pay the devs for a Decorated house, it will come with 100x the decorations that can actually fit if you buy an unfurnished, Housing in ESO is a Rip-Off designed to make you pay more. Everything else about the game seems great.

michalmichal
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michalmichal

“You might see the occasional Argonian running through the Ebonhart Pact, but most players in that faction are Nord or Dunmer because they are the most human. However, the items sold in the Crown Store still include Argonian and Kajiit cosmetic items, and ESO devs continue to add to them.”
SO MUCH THIS. I’m looking at you every koream mmo and some western where if you’re not playing the loli/human girl character youre basically don’t exist for devs. This is one area which segragates cheap devs/games from the good ones imo.

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Alex Willis

10/10 for Argonian fanservice — would hisssst again

The piece about hype is so critical. Playerbases today will absolutely crucify you if you push this to far. As they should: studios are all fighting for smaller and smaller pieces of the pie. To lure people into your product with false hopes? Some players won’t ever forgive you. SWTOR is probably the worst offender on this point — many of my guildies in other games continue to refer to SWTOR’s pre-launch and launch period with an almost personal sense of betrayal. You can’t buy back that lost love. So yeah — Zenimax’s more modest approach yields dividends over time.

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mysecretid

Agreed. As I’ve said elsewhere concerning hype: I’m absolutely convinced that Star Citizen will launch. I do not believe it was ever intended to be a hoax or a scam … BUT I also expect the level of hype Cloud Imperium Games has, and continues to, slather all over that game will come back to bite them in the ass in the most dramatic way possible.

As you say, once players feel personally betrayed, it’s very hard to make amends for that. CIG should’ve dialled-down the hype machine a while back, and that’s going to impact them in ways they (apparently) don’t even see coming.

My opinions, anyway,

Cheers,

possum440 .
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possum440 .

My brother plays this occasionally, and he still plays wow so, that. What I have gotten from conversations with him is he doesn’t play ESO nearly at all because of one huge glaring fault, no central auction house. It is a fill in game to run around in from time to time.

3 that I see and a reason I quit this game years ago.
No centralized AH.
Stupid mount leveling system.
Lousy character models, customization.

cambruin
Reader
cambruin

I disagree. There is an entire mechanic built around the guild vendors. In other MMOs everything and everyone can basically toss his items into an auction house and they magically appear wherever an auctioneer stands.
In ESO however, if you want to be really good at making money, you join a really good trading guild with a trader in a prime location. They actually managed to turn auction houses into a full-blown mechanic that actually matters.

Furthermore, it makes reaching goals harder, thus also more rewarding. In every MMO I played I was sitting on mountains of gold. It served no purpose. Next expansion? Buy everything necessary and try to monopolize a specific item. Within a matter of days you’d be sitting on mountains of gold all over. And that for 11 or so months when the next expansion launches.

I don’t do auction houses at all anymore, I don’t sit on mountains of gold anymore because ESO doesn’t allow me to monopolize items anymore and I can’t care less about being a good ‘trader’ so good trading guilds won’t accept me.
So now I actually play the game to make money instead of logging on my alt to play the auction house game for 10mins.

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Alex Willis

I can’t really disagree with your points. The AH thing is deeply annoying. I love the idea of guild trading but the interface is impossibly dumb and until you’re at least at the intermediate or higher levels of advancement, there’s little incentive to use it. The mount piece doesn’t bother me, but it’s a little silly compared to more naturalized ones in other games. And while I don’t mind the models so much, the customization options are baaaaaaaad.

Good thing it’s a fun game with a well-realized game world!

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Rolan Storm

Yeah, true – you do not see many Argonians or Khajiit running around. But truth is nothing beats Khajiit vampiric nightblade koshko in terms of fun (Dunmer vampire nightblades are most efficient, but somehow… dull? also Khajiit never get as ugly even with heaviest vampirism). ;) What I never saw in over an year since my return is Khajiit werewolf. :D But I bet there is one somewhere. I wonder if they ever make such NPC. :)

Compared to ones you mentioned those are minor ones, but nevertheless:
1. Action combat make things better.
2. Skill system can be as flexible as you want even with class system.
3. UI upgrades are important (and fun).

3rd one especially – I love they added research icon right next to items I have not researched yet and other items to indicate inspiration and ornate traits.

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life_isnt_just_dank_memes

Speaking of catering to your core, this is SO rad! The first pic is from ESO. The second is from Morrowind proper.

The thing that bums me out the most with ESO is that we aren’t getting any single player Elder Scrolls games because of ESO’s existence and that is a shame. ESO is a really solid game but the single player Elder Scrolls games are as important to gaming as a whole. Those games have helped to shape the very foundation of what games are.

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ihatevnecks
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ihatevnecks

They’ve never said ESO has any impact on the release of ES 6. The ESO guys are a completely different studio from Bethesda.

Todd Howard said in 2016 they were working on another that was “a long way off;” last year their PR VP changed that a bit to say they were working on two other major titles before moving (back) to the next Elder Scrolls. They said they wanted to try out some new creative things with these other major titles (which don’t seem to have been Wolfenstein or Evil Within 2) before looping back around to making another Elder Scrolls.

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Ashfyn Ninegold

I found this video regarding why we won’t be seeing ES VI anytime soon interesting: https://www.youtube.com/watch?v=Zr6481qjZWs

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Michael18

Interesting read, thanks!

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Alex Malone

I didn’t enjoy ESO, so there aren’t many things I’d like to see other developers copy / emulate. But, even though I don’t like the game, I still voted for it as I still think it’s better than everything else currently on the market. So, the 3 things:

1) Regular content updates – you’ve already covered this one.

2) Release content suitable for differing play styles – ESO has released content for casual/story crowd, roleplayers, raiders and pvpers. That’s really good news. You must keep each segment happy as diversity breeds a strong community, something that is essential for the long term health of an MMO. Too many end up focusing on just the solo casual crowd, driving off the other player types and resulting in much lower retention rates.

3) Build a large world – just ’cause!

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connor_jones

On a related note, it does seem that swtor caters too much to the casuals (the dumbing down of pve content post-KOTFE), and GW2 went hardcore with the very punishing and unforgiving Maguuma and Elona maps and the sometimes frustratingly difficult story boss fights.

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Alex Malone

SW:TOR has only ever catered to casuals. It was mind-numbingly easy right from launch which drove a lot of players away, hence it’s initial financial problems.

I don’t know much about GW2 but I get the impression that they try to cater to a diverse crowd which may account for it’s continued popularity.

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connor_jones

I guess that’s what I get for trying to be congenial and supportive of your comment. Lesson learned.

I completely disagree with you about pre versus post KOTFE SWTOR, but I really don’t see the need to argue with some stranger on the internet about it. Definitely not worth the time.

Line
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Line

-Downscaling.
-Upscaling.
-… have The Elder Scrolls in your name?

Cheeky I know.
But that’s about it really, even if you have terrible combat, the worst UI in the genre by a mile, boring quests and progression; people will flock to the name.
Just look at FFXIV to see a similar thing.

Oh, and sell your shitty “expansions” for $50, because it will be totally forgotten when the GOTY polls are here.
How it wasn’t even taken into consideration that ESO was lynched for their Morrowind “expansion” in that poll; I’ll never know.
But it just reinforces what I’m talking about: it’s all about the name, nothing else.

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Ashfyn Ninegold

Yeah, must be why the original FFXIV completely bombed. People flocked! Are we forgetting the game was so bad they shut it down and relaunched it as A Realm Reborn? Apparently.

And ESO laid a turd when it launched. It wasn’t until Tamriel that it began to gain traction.

But what the heck, the internet is vast. Make any argument you want.

Line
Reader
Line

Sold 1.5M copies.
We still have on this very site people defending the game and being very happy to have spent sub money on it.
And now people are super happy to pay for less and less content every patch, with paper thin expansions.
They fucking love it, it’s Final Fantasy.

FFXV is set to become the best selling FF ever, or close to it.
And it’s trash.
Nothing to do with the name, I’m sure.

Tamriel didn’t gave it much traction actually, the console ports did however.
For obvious reasons.

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Loopy

I disagree with everything you said.

I think ESO has great combat, amazing minimalistic UI, interesting quests and intuitive progression. Also, i disliked Skyrim, which was the only Elder Scrolls game i’ve played prior to ESO.

But you’re right, all the happy people playing the game are wrong and you’re right. Make sure to keep telling us, though!

cambruin
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cambruin

Don’t even bother with him. When it’s about ESO he just needs to drop his 2cts, no matter how wrong or ill-informed he is.

Line
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Line

You can believe whatever you want, won’t change reality though.

You’re one of those people that proclaim everywhere that everything is different.
Never addressed any of my points before, don’t see why you would now.

But “great combat” and “amazing minimalistic UI” set the bar very high for hypocrisy of 2018, and it’s only January.

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Loopy

I like how your “reality” is the only true reality. Also, i am not interested in addressing any of your points – i do not represent the game or the developers, nor will i let anyone put me on defensive because they got a woody that morning to hate on something that others enjoy.

I will, however, ensure that you’re called out any time you trash a game and claim that your opinion is fact.

Line
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Line

No issue to do the same yourself, however.

We can just agree to disagree.

It just cements my vote for MMO hypocrisy 2018.

hurbster
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hurbster

Well, like FF14 being very good does help as well.

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Ariel Domen

I might be wrong but what it does better is believing in itself. When the game was about to die some months after launch, they put more money and effort into it and they saved it.

Look at SWTOR, they have Star Wars license ffs and they don’t put a penny into that, they are on autopilot, EA treats it like a milking cow and nothing more.

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Greaterdivinity

As a madbad casual, I’d say you nailed three of the big “wins” for ESO. I’m no Elder Scrolls fan so the focus on nostalgia/fanservice/core does nothing for me, but I can still really appreciate the effort they make to do so. Even if I don’t directly “benefit” from it, it’s still a benefit in that it instills a sense of confidence that they understand and care for the property they work on, and that they understand their core community. Which is always good.

And that last point, Larry. Man. My guy. All the yesses. So thrilled that they’ve dialed back the hype train in a big way, overhype is a danger that far too many devs don’t take seriously. The fact that they’re realistic about hyping up their updates so that expectations are set at a reasonable level and can be delivered on/exceeded is a great thing.

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BalsBigBrother

I can’t really comment intelligently on any of this so I am going to keep my mouth shut.

However, I have gone back to ESO this week while the free sub offer thing has been active and I am kind of tempted to continue the sub once its over. Even if its just so I can finish up my Warden which I started but never came close to finishing

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Arktouros

The only thing I want to see from ESO in other games is if that game has a lockbox they should design them like ESO’s lockboxes where duplicates and garbage items can be sold off for currency that then lets you purchase what you actually want in that current box if you didn’t get it. That’s it. Everything else…yeaaaa…no thanks.

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bobfish

I dispute your comment that they provide anything cosmetic in the crown store for Khajiit. There are two houses I think, a hair style and that’s about it. Khajiit is the most neglected race in the game.

Apridise
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Apridise

I actually have a number of things that are no longer offered in the store, they bring things in and get rid of things for all the races and then bring it back a year later. Something I find I rather like as it makes me feel like my characters including my Khajiit has a unique look.

vikaernes
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vikaernes

1. Be good to your roleplaying community. This for me is the biggest area where ESO stands tall above other MMOs. Games like Black Desert have many many more features that are attractive to roleplayers, but the developers treat that community like disposable trash. As a result, I’ve seen (and helped) a lot of people interested in MMO roleplay make the switch from BDO to ESO. ESO supports their roleplayer community with content additions, but more importantly with moderation. If a group of roleplayers are being harassed in ESO, the GM team will actually do something about it.

2. Don’t be afraid to add major systems well into your game’s life cycle. It was the addition of systems, moreso than content IMO that facilitated ESO’s dramatic turn of fortune. The justice system, homestead, and the upcoming costuming system are major game systems that most developers wouldn’t think about adding into a game post launch. The Secret World developers, for example, have absolutely no excuse to not add in player housing to their game after seeing how much of a success it’s been in ESO.

3. Addon support is essential. Not only does ESO allow a wide variety of addons to be used in game, it also checks to see if those updates are out of date, and will reference you in game to a community site to update them.

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Bannex

With the exception of its early beta pick pocketing system, eso has added very little in terms of content.

It has added a bunch of reskinned well written story experiences that don’t change the pedestrian game play at all. Oh and they’re really good at updating their cash shop.

This game gets way too much credit, wake me when they actually ADD something to the game.

No housing doesn’t count at all, I’m still not sure why people think it’s so good…

Apridise
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Apridise

To each his own, I rather enjoy many aspects of the game I’ve seen added such as the new dungeons, areas to explore for quests, gathering and crafting. Then there was that Major change to the entire game with levels..

Line
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Line

But they fixed everything that was wrong!
Like… you know.
Those things that are good now and were bad before.
You know… the ones. But I’m not going to tell what’s better, because I’m a fan of The Elder Scrolls© by Zenimax Online Studios©.

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Dug From The Earth

Im not exactly sure ESO follows those three things very well :P

Except for #1, which it does a decent job at.

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Knox Harrington

The best thing about this game is its content cadence. The worst thing about it is the lootboxes. And Nords are more popular than Argonians? Not since they buffed Argonians racial passives.

Apridise
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Apridise

I would rather vote that the worst thing they do is grouping, the tool has always had issues, and there’s no easy way other then shouting or being in a guild to run raids.

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